Notice for U.S. Customers:

Due to tropical weather conditions affecting the Caribbean region and the western Gulf of Mexico since August 15, deliveries may be delayed by 2-5 business days. We apologize for the inconvenience and appreciate your understanding.

 

We ship globally to most countries in the world. Shipping times vary across countries. Please reach out to us at su*****@**********io.com with any further questions.

 

How long will it take to ship my order?

We’re committed to getting your order to you as soon as possible. Here’s what you can expect once you’ve placed your order with us:

• Processing Time: Orders are typically shipped out within 1-2 business days after placing your order.
• Delivery Time: Tracking information will be sent via email once your order has shipped. The delivery time for each country lised in this Shipping Time Sheet.

How to track my order?

We’ll send tracking information to your email so you can monitor your parcel’s delivery status. You can also track your order on www.17track.net.

 

※  Notice: Due to severe weather, orders to parts of the Central and Eastern U.S. may be delayed by 10-15 business days. Thank you for your understanding.

Which countries do you ship to? We offer worldwide shipping. Note: We do not ship to P.O. Boxes, APO/FPO/DPO addresses.

 

Free Shipping Conditions

Please note that delivery times may vary depending on your location and other factors. If you have any questions or concerns about our free shipping conditions or estimated delivery times, please don’t hesitate to contact our customer support team. We’re always here to assist you in any way we can.

Orders Over $199

For orders over $199, we offer free shipping to selected countries, with an estimated delivery time of 7-10 days. You can check the available shipping options during checkout.

 

Delivery Scope and Shipping Fees

We are proud to be an international brand, and we offer global shipping. Please note that due to special circumstances, some countries may incur additional shipping costs at checkout. Please confirm these costs at checkout.

 

Order Interception

If you need to intercept the goods before shipping, please contact us via email or call us directly.

Please note that any costs incurred after the goods are sent will be the responsibility of the customer. If the interception is successful, we will refund the appropriate amount within three days of receiving the return.

 

Delivery Address Accuracy

Please ensure that you input the correct shipping information at checkout. We cannot be held accountable if the order goes missing due to incorrect information, and we are not liable to refund/replace this order.

 

Taxes and Duties

For customers worldwide, there may be various taxes and duties imposed on your order, depending on the regulations of your country.

Taxes and Duties Information for International Orders?

Here are some common types:

1. Sales Tax (USA): A consumption tax imposed by the government on the sale of goods and services. It is collected by the retailer at the point of sale and varies by jurisdiction.

 

2. Use Tax (USA): A tax on the use, storage, or consumption of goods purchased out-of-state where sales tax was not collected. Consumers are responsible for self-reporting and paying use tax directly to the government.

 

3. VAT (Europe): Value Added Tax is a consumption tax levied on the value added to goods and services at each stage of production or distribution. It is collected at each step of the supply chain.

 

4. Customs Duties: Taxes on imported goods based on their type, value, and origin. These are collected by customs authorities when goods enter the destination country.

Please note that our prices do not include potential taxes and duties. Any additional local taxes and duties are the responsibility of the customer. If you require an additional invoice for tax purposes, we are happy to provide one upon request.

 

Customs and Import Fees

Please note that import duties are beyond our control, and we are unable to account for any additional customs or import fees upon delivery. If you are unsure whether you will be subject to customs fees, please contact your local customs office for more information before placing an order.

If your local customs office requires a commercial invoice to clear customs duties, please email us, and we will provide the necessary invoice. Additionally, if there are any specific requirements for your customs policies, please let us know before we ship your order.

If you refuse to accept the package due to high taxes, we cannot issue a refund. However, from our experience, the taxes in most countries are not high, and in many cases, there are no taxes at all.

Contact us

We appreciate your understanding and hope you enjoyed your shopping experience at Geekfly Audio. If you have any questions or concerns, please don’t hesitate to contact our customer support team.

+1 805.215.5452

su*****@**********io.com

Get in touch online